Once an order is placed it is a commitment to purchase. We cannot under any circumstances cancel a feeder insect, live reptile, amphibian, spider or scorpion order. Our workflow absolutely prohibits the ability to cancel so please make sure of what you are purchasing before you submit your order. Thank you.

• Product Orders – Calculated at Checkout

Depending on the notification you selected tracking numbers are emailed or sent via text (SMS) after 5PM EST on the day your order ships.

We recommend, once you receive the animal that you provide a minimum of 48 hours of acclimation into its new environment before attempting to feed. However, fresh water should always be available. Please make sure you are using proper types of prey items and proper sizes of them.

Due to the volume of animals we ship we do not keep date of birth information and in many cases we simply don’t have this data.

FC means Field Collected and CB means Captive Bred.

YES Y’ALL CAN MAKE A PURCHASE

You will receive a tracking number via email or text depending on how you registered your account.

Some items, due to size, weight or production schedules, ship separately. You will receive a separate tracking number for these items.

Live animal orders placed Monday through Thursday by 12 PM EST ship the same day via Fedex Priority Overnight Delivery. We will do our best to ship live animal orders received after 12PM EST the same day. Live animal orders placed from Thursday after 12 PM EST though Sunday ship on the following Monday.

Live reptile and amphibian orders are covered under a Live Animal Policy which appears as a tab on every animal page on our website. We recommend you read it completely so that you are aware of all aspects of having a reptile or amphibian shipped to you.

Pictures shown on our website are a representation of the animal you will receive. As these are live animals there will be aesthetic variations. Due to a huge daily volume of requests for photos we offer photos only for animals over $500 and only when you are prepared to purchase that animal on the day of request.

Yes, for animals that can be sexed we offer that option right on the sales page. Please note some animals cannot be sexed.

Every page with an out of stock reptile, amphibian, scorpion or tarantula will show a “Notify When Available” button. Clicking this button will allow you to set a notification for text, FB messaging or email immediately upon it coming back into stock. We highly recommend using this service as animals that come back into stock tend to sell out quickly.

Crickets ship in 1 to 3 business days depending on supply which is currently challenged. All other insects ship Monday to Friday and normally within 24 hours.

While we use proper packaging methods and boxes for live insects there are no live arrival guarantees on any live feeder shipment that goes via priority mail. If you would like a guarantee we have an option to overnight deliver your insect shipment for $30. Please contact us and we will invoice you for the overnight fees.

Frozen feeders ship on Mondays, as follows: Orders placed Monday through Friday ship the following Monday; orders placed Saturday and Sunday ship Monday of the week after the next.

While we ship overnight to all 48 contiguous states we do not have a store open to the public.